A LOT happened in 2007, it is mixed with good and bad scenario. Investment continues to be a big wave in spite of the political bickering which cannot be set aside. Despite the odds in the Philippine business arena, the country continues to spread its wing and gain reputation from the potential foreign investors. The Philippine government hurdle the trials in surviving from the economic dilemma last year, but ready to face the New Year.

In line with this, one of the most talked about forecast in the Philippine economy is about outsourcing industry. The question is, if what would the forecast in this industry be in the current year and beyond. Contact centers contributed millions of pesos as per recorded by the Bureau of Internal Revenue (BIR), and other concerned government agencies. Graduates easily landed on a job because of the opportunity it offers to the Filipino people. It is exceptional knowledge that English proficiency and outstanding customer service skills are among of the few reasons why Filipinos are known to this.

Based on the 10-point agenda highlighted by President Gloria Macapagal-Arroyo, and to quote: "The creation of six million jobs in six years via more opportunities given to entrepreneurs, tripling of the amount of loans for lending to small and medium enterprises and the development of one to two million hectares of land for agricultural business."

It means to say that the Philippine Government wanted to fill-in jobless Filipinos because of the outsourcing jobs. A call center in the Philippines is noted to be the answer in the crisis which is the major concerns of all government agencies from the local and the national scene. Mrs. Arroyo vowed to strengthen the operations of world class call center companies in the country.

However, if the government is serious about its plan then eliminating, or intensifying drive against graft and corruption should be done accordingly. If the country intensified its campaign against this war, it will ensure to protect the benefits of the booming economy because of the operations of largest call center companies in the country.

The Cabinet vowed today to wage an intensified campaign against graft and corruption to ensure that the benefits of the growing economy would trickle down to the people, especially the poor, unmarred by corrupt practices. To prove this campaign, the Cabinet members led by Her Excellency proposed the Presidential Anti-Graft Commission (PAGC) to crack down on grafters, including the issuance of the implementing rules and regulations of Republic Act No. 9485 or the Anti-Red Tape Act of 2007.

The President signed RA 9485 last June 2. RA 9485 states that heads of government offices are accountable to the public in rendering fast, efficient, convenient and reliable services. It also requires agencies concerned to act on pending papers within five working days involving simple transactions, and a minimum of 10 days for complex cases.

Another notable action done by the government was the call for the immediate passage of the Right to Information Act, Whistleblowers Act and House Bill 3003. The HB 3003 seeks to compel the government to publish the income tax returns of all government officials, whether they are elected or appointed, in a move to lessen if not eradicate corruption.

This is a good development because it shows that the national government is concerned about the protection of the investor no matter what happened. If the country is an investor-friendly then giving the opportunity to bind the relationship in terms of customer service business will be a great one.

Meanwhile, it is attractive also to call center investors if there will be enough allocated budget in the year 2008. In addition, the President appealed to the Congress for the passage of proposed PhP1.227-trillion national budget for 2008 the soonest possible time.

The immediate passage will not hamper the delay in the implementation of the government’s priority projects and programs.

However, news reports revealed that the Congress did not approve the proposed PhP1.227-trillion 2008 budget before it went on its Christmas recess last December as the Senate questioned the amount of P13.5-billion supposedly inserted by the House of Representatives.

Breakdown of the proposed 2008 national allocation is P91 billion higher than the 2007 general appropriations of P1.126 trillion. Of the P1.227 trillion allocations, P11.5 billion will fund infrastructure projects mentioned by the President in her State-of-the-Nation Address.

It was tackled that the national budget will focus on priority sectors like infrastructure facilities, education, health, science and technology, including housing and salary adjustments for the state workers.

With the presentation tackled above, it only means that outsourcing industry will remain as one of the top revenue contributors in the country. If the national leaders will stick on their promises, no doubt that in the shortest time allotted, the country will gather the fruits of its labor. And also, the country will continue to boost its honor as one of the top leaders in the outsourcing business.*